Refund Policy

Last Updated: 30 Mar 2024

At Winimix, we strive to provide the best possible service to our customers. If you are not completely satisfied with your purchase, we offer a refund policy to ensure your peace of mind.

1. Eligibility for Refund

  • To be eligible for a refund, the following conditions must be met:
    • You must initiate the refund request within 7 days of receiving the product.
    • The product must be in its original condition, unused, and in the same packaging as you received it.
    • Proof of purchase, such as an order number or receipt, must be provided.

2. Non-Refundable Items

  • Certain items are not eligible for refunds, including:
    • Digital products or services that have been downloaded or used.
    • Perishable goods, such as food items or flowers.
    • Personalized or customized items.
    • Products that are damaged due to misuse, neglect, or improper handling.

3. Refund Process

  • To request a refund, please contact our customer support team at support@winmix.com or through our website’s customer service portal. Provide details of your order and the reason for the refund request.
  • Once your request is received and approved, we will provide instructions on how to return the product.
  • After we receive the returned product and verify its condition, we will process the refund to the original method of payment within 14 business days. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

4. Shipping Costs

  • Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
  • If you are returning an item for a refund, you will be responsible for paying the return shipping costs.

5. Exchanges

  • If you would like to exchange an item for a different size, color, or variant, please follow the refund process outlined above and place a new order for the desired item.

6. Exceptions

  • In certain exceptional circumstances, we may offer refunds outside of the standard refund policy at our discretion. These circumstances may include product recalls, quality issues, or other situations deemed appropriate by Winimix management.

7. Contact Us

  • If you have any questions or concerns about our refund policy, please contact us at contact@dev.winimix.com or through our customer service portal on the website.

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